Our proprietary "TechSWAT Support" system has been designed with multiple safeguards, security layers and encryption that exceed legal and ethical standards, providing our clients with a level of quality and transparency that no other solution can match. (patent pending)

Quality and security are also dependent upon the talent, professionalism and accountability of the people who deliver the support. For this reason, TechsAmerica.com is 100% US-based. Our staff consists of experienced, trained and certified professionals who are subjected to a rigorous screening process and third-party background checks to ensure they meet our highest standards and commitment to quality, integrity and professionalism.

Utilizing over 10 years of multi-industry knowledge and experience, the TechsAmerica.com systems have been designed to deliver one of the most secure, effective and inexpensive online support services available in America.

Download and installation of our support software is quick and easy, and only takes a few seconds to complete. Simply click the download link provided in your account, and click "Run" to install the TechSWAT Support software on your computer.

When prompted "are you sure you want to run this program" you will notice that the program has been digitally signed by TechsAmerica.com as the publisher. This is your assurance that the software is authentic and safe to run on your system.

Once installed, you will see a gold star icon in the system taskbar next to the clock (typically located at the bottom right corner of your screen). To initiate a help request, simply double click on the gold star. The TechSWAT support wizard will guide you and display the applicable support rates in the "help request summary," so that you can review your selections prior to submitting your request.

Minimum System Requirments:

1. Windows 98, ME, NT, 2000 or XP
2. 16bit color display settings or higher (256 colors not supported)
3. Internet connection required (128kbps or higher recommended)
   (software also compatible for booting in "Safe Mode with Networking")

• Virus/Spyware/Trojan Removal:
  TechSWAT Support also works when booting in "Safe Mode with Networking." This may be especially useful if you need help removing viruses, spyware or trojans. Once your system has finished booting and connected to the internet, you will be able to manually start TechSWAT Support from the programs menu.
• Insufficient funds errors:
  1. At the start of a session:   if your account type is set as "deposit" but you don't have enough funds desposited for a 15 minute support session, an "insufficient funds" will prevent you from connecting to the support system. Simply add more funds, or switch your account type to "Automated Billing" and then use the "Save Credit Card" button to add your card and enable automated billing.
  2. During an active session:   if your deposit account does not have enough funds for the full length of the session, you will be disconnected with an "insufficient funds" error when the remaining deposit has been depleted... you will receive advance warning from the billing timer, which turns yellow, then red during the last 15 minutes... we recommend always replenishing your account before starting a long session, or simply switching to Automated Billing instead.
• Connection problems:
  1. Businesses - Proxy servers: if you are on a business network that uses a proxy server for web access, you will need to set the TechSWAT Support software to use the same proxy address and port - for example, if you are using Internet Explorer as your web browser, simply click on the "Tools" menu, then select "Internet Options" and click on the "Connections Tab" - at the bottom, click on "LAN settings" and copy the "Proxy Server" address and port - then "right click" on the TechSWAT taskbar icon (gold star icon), select "Settings" from the menu, enter the proxy server address and port number, and save your settings, then double click the icon to connect!
  2. Firewalls & Parental Control software: if you have a firewall package (ie: Norton, Symantec, or Mcafee "Internet Security," etc.), then your software may be blocking access without displaying any warnings... there are several ways to approach this problem: you can try referring to the software documentation on how to restore the pop-up messages that allow you to "unblock" an application, or manually unblock the TechSWAT Support application, or initiate a "scan for new software" and it should finally present a pop-up to unblock the TechSWAT Support software next time you start it... or... if all else fails, and only as a last resort, you can choose to temporarily disable the firewall (this is not a recommended solution), and let us know when you connect so that we can help you configure the appropriate firewall settings.
  3. Other Causes: the TechSWAT Support software has been designed to use a standard internet connection to our secure web server (SSL port 443 - the same as used by banks and other secure sites). If TechSWAT reports that it is unable to connect, the problem may be caused by a corporate firewall or router with "SPI filtering," or by traffic surges and internet connectivity related problems. An easy way to double check your internet connection is by going to a website you have never visited before - if the site opens normally, then the problem is most likely being caused by a hardware or software firewall, or other internet security product such as parental controls, etc. (sometimes these products block access without displaying any warnings, depending on their settings - see tip #2 above for solutions).
• Authentication problems:
  1. Login does not match account registered: this is a feature designed to protect the security of each account. To resolve this problem, you will need to uninstall the TechSWAT Support software, then click here to login and download the software that has been assigned to your account. Once you install and activate the software, it will only work with your account login. If you have a business environment with field consultants or shared computer systems, click here to request more information about our business solutions.

"TechSWAT Support" is an online system that gives you complete control of the support session, with the ability to share your desktop screen with the support professional only when you are ready, allowing the professional to see and work with the actual problem you are experiencing, "live & in person." This enables faster and more affordable solutions to problems than any other type of support service in the industry.

Unlike other services, the TechSWAT Support system has been designed to ensure absolute maximum security, so there is absolutely no way to share or view files or run any off-screen commands without your knowledge (a common flaw in other software systems). With TechSWAT, all work is done in a fully visible, easily controllable screen sharing session.

Plus, we've made it as easy as possible for you to truly remain in full control of the support session - unlike other services, there are no special key-combinations or menu options to remember... just hit the "escape" key anytime to stop screen sharing, return to chat, or end the support session and submit feedback about your experience. An option to suspend the session for up to several hours is also included, just in case you ever need it.

The taskbar icon has been designed to be easy to recognize, with colors changing and flashing based on the connection activity and level of service requested:
• Gold: a steady gold star indicates that the TechSWAT Support software is in stand-by mode, awaiting your instructions
• Green 1: a steady green star indicates that you have started creating a help request, but have not finished it yet (no connection has been made to the support system yet)
• Green 2: a slow flashing green star indicates that you have created a help request and the TechSWAT Support software has connected to the support system, and is waiting for the next available support professional
• Green 3: a fast flashing green star indicates that you have clicked "ok" to accept a connection to a support professional, and are currently in "chat mode" (all sessions start in chat mode to allow the support professional to briefly answer questions before requesting a screen connection to work on your request)
• Blue: a flashing blue star indicates that you have clicked "ok" to accept a screen connection with the support professional (a screen session will not start unless you physically click "ok" when ready, and can always be terminated instantly by clicking the "ESC" escape key at any time)
• Red: a red star indicates that you have manually set the TechSWAT Support software in "maintenance mode" for scheduled maintenance by an authorized "tier-3" support professional (this is intended for business servers only, and can only be enabled by creating a special help request as instructed by your assigned support professional)

To ensure that our support professionals solve problems as quickly and efficiently as possible, idle chat time is limited to a maximum of 2 minutes, after which they are required to begin working "on-screen" to solve the problem as quickly as possible.

Unlimited Chat is allowed during an active screen session, but not recommended as it will interfere with the support professional's ability to complete the requested tasks... the best approach is to reserve questions until the tasks have been completed.

You may also press the "ESC" escape key at anytime to interrupt the session and return to chat, however, the 2 minute idle chat time limit will apply again.

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• Small Business support rate: $2.95/minute during first 15 minutes, then $2.25/minute for remainder of session
  • cost-effective support for common everyday business needs
• Corporate (priority) support rate: $5.00/minute during first 15 minutes, then $2.50/minute for remainder of session
  • prioritized routing to our level-2 support team for enhanced business productivity
• Emergency (elite) support rate: $7.00/minute during first 15 minutes, then $3.50/minute for remainder of session
  • VIP handling for time-sensitive & mission-critical applications

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• Custom rates may be applicable & displayed for select (specialized) services.
• Vendor & Corporate rates are not billed to you as an end-user. Rates are displayed for informational purposes and billed to the vendor or corporate account selected.

• No deposits required, no minimum commitments, and no paperwork to worry about
• No travel fees and no related scheduling delays, virtually eliminating lost productivity time
• No minimum "hourly" billing - (unlike other companies that structure their services for hourly billing, we have designed our services based on our evolutionary philosophy of billing by the minute, and solving common computer problems in 'real time' at a fraction of the usual cost)
• No conflicts of interest - (we are vendor independent, so you can rest easy knowing that we won't try to sell you anything, and we won't earn commissions on any of the products we recommend - our goal is to provide you with the best software support and custom solutions tailored to your needs, so that we can help you become more productive and successful, and continue to be a support company you can always trust and recommend to others)

Simplified Billing

• "On Demand" services - pay only for the help you need, when you need it
• Support sessions can be billed to your credit card or deducted from a deposit account
• When using a credit card, email receipts will include support session user & pc name
• Full support session and billing detail is available online in your account history

The automated billing and deposit account features are manually controlled by you, thereby enabling you to use different funding sources and alternate between them as needed (please note: switching your account type will close any live or pending support sessions)

• Credit Card payment is required for personal and small business accounts. We can also accomodate payments by business check or wire transfer ($1000 minimum), however, those funds will not become available for support services until cleared.
• If you have a large volume "Corporate" or "Vendor" account, please call for more details regarding payment options and special features available with your account.
• If you choose to "Save Credit Card" and set your account type to "Automated Billing," your card will be billed at the end of each session. An electronic receipt will be sent to you by email listing your session total, support account, date and time the support request was completed, as well as the login and pc name that the services were rendered to. For personal accounts and low-volume business accounts, this enables you to easily track expenses for family and business pc's.
• If you expect to have more than 2 support sessions per day, we recommend using the Deposit Account option. This enables you to deposit funds by credit card as needed. An electronic receipt will be sent to you by email for each deposit, listing your deposit amount and support account.
• Payments are non-refundable. However, in the rare event that you experience a problem with the services provided during a particular session, we will make every effort to resolve the problem while carefully reviewing system logs to determine the cause, or we'll cancel the session and issue a credit to your deposit account.
• All legal and regulatory disclosures, communications and transactions associated with our services are provided in Electronic Form. By using our services, you agree to receive electronic communications by e-mail and by access to the TechsAmerica.com web site and systems, or by access to a website or service that we will designate in any e-mail notices we may send to you.

A billing timer will displayed in the top right corner of your screen, listing the total session time and cost, as well as a current session time on the second row which is used after a system reboot or other session restart.

Timer colors include:


• Green: displayed when your deposit account has sufficient funds for the support session, or when your account has been set to use automated credit card billing
• Yellow: displayed when your support session has less than 30 minutes of support remaining (based on remaining funds or maximum session limitations)
• Red (Flashing): displayed when your support session has less than 15 minutes of support remaining (based on remaining funds or maximum session limitations)
• Note: as an added security measure, you will not be able to add funds to your account during a live support session - you can use the "suspend" feature to disconnect and temporarily store your settings, but a new support professional may be assigned to continue the support session when you return